Section 1 Returns Policy

Without exception, permission must be obtained from the Seller before returning Goods.

Request permission by Emailing:

You must state clearly in your Email the reason for the Goods to be returned.

Section 2 Returns Procedure                   

If the seller is in agreement with the request, a ‘returns’ number will be issued and sent to you by Post. For parcel identification purposes, the number issued will be printed on a gummed address label, which is to be attached to the returning parcel. Failure to comply with this instruction will mean that the parcel will be refused at ‘Goods In’

Please note: The seller is in no way responsible, financially or otherwise for the returning of Goods. Furthermore, it is the responsibility of the buyer to ensure that the parcel can be identified during transit and is Insured against loss or damage.

Section 3 Exchanges

Upon return all Goods are examined carefully.

Where a request is made to simply exchange the product for a different size, the seller will oblige,
providing that the following criteria are met in full.

(i)    That the Boots or Shoes returned are unworn.
(ii)    That the internal packaging content is intact.
(iii)    That the Boot/Shoe box is not damaged or defaced.
(iv)    That any logos or information attached to the product is still intact.
(v)    That the product returned is still part of our advertised range.
(vi)    That the buyer has *paid in advance for the Carrier to deliver the replacement item to his or her address.                                                                                                            
•    Prior to the return of Goods, the buyer will be informed by Email of the cost of carriage as outlined in section (vi).

Section 4 Faulty Goods

In the case where the product has malfunctioned and is considered by the seller to have a genuine fault, the seller will endeavour to exchange the item on a ‘like for like’ basis without further cost to the buyer.


Due to unforeseen circumstances, we will not be able to accept any orders for the time being. We apologise for the inconvenience and hope to be back up and running again soon.




If you are a company purchasing safety footwear for an employee please click here to see the VAT regulations


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