Section 1 Unreasonable Claims

The seller undertakes at all times, to give a full, frank and honest assessment of any item returned under claim. Claims will be refused for the following reason(s):

(i)    If we consider the ‘fault’ to be no more than ‘fair wear and tear’.
(ii)    If we consider the ‘fault’ to be inflicted by an outside source.
(iii)    Where we consider the product has been used in unreasonable conditions.
(iv)    Where the buyer has failed to maintain care of the product.  

 Section 2 Notification of Dismissal of Claim

In such cases where the seller considers the claim to be unreasonable, the buyer will be notified by Email. If the buyer requests the item to be returned, then he or she is directly responsible for
Carrier charges, which must be paid in advance. If the buyer refuses to pay the Carriage charges, then the buyer will hold the Goods for a further 28 days before discarding.

Section 3 Cancelled Orders

In the event of the buyer deciding to cancel his or her Order, the seller must be informed by Email. We, the seller then will contact you by the same means indicating that we have received the ‘notice of cancellation’ We will then proceed to issue you with a ‘returns number’, subject to the conditions set out in Page 5 Section 2.

Please note: A request for cancellation must be made by Email within 7 days of the initial Order being placed.

Please be aware that there is a levy charged against unwanted item(s).  The charge will be 30% of the initial Invoice value. Subject to the returning product meeting the criteria, which is explained on Page 5 Sections 2 to 3 inclusive, under the sub-headings Returns Procedure/ Exchanges, the balance will then be refunded back into your account.

Section 4 Order Error

If it is proven beyond reasonable doubt that the seller has supplied the buyer incorrectly, either by style, size or colour or that the product is packed incorrectly in relation to content, then we the seller will uphold the claim and pay all reasonable costs, both for the collection of the item from the buyers address and towards replacing the item.


Due to unforeseen circumstances, we will not be able to accept any orders for the time being. We apologise for the inconvenience and hope to be back up and running again soon.




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